![]() The email must contain your order number, the name of the product(s) that were damaged, and photo(s) of the damaged box and the damaged item(s). Make sure to email us within 72 hours after the package has been marked as delivered (MUST BE WITHIN THIS TIME FRAME NO EXCEPTIONS).Ģ. Steps to take if your package arrives damaged and you are covered by our shipping insurance :ġ. We make sure all packages are packed very well and add highly visible fragile stickers to each package so the carrier can handle the package with care, however, once the package leaves our facility we no longer control how your package is handled. We HIGHLY recommend adding Shipping insurance at checkout. We do however offer shipping insurance for damage to products that may occur during shipping.
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